Technical Project Manager - Conversational Experiences Department (CXD)
Core
Lead project delivery for AI-powered contact centre capabilities (chat, voice, human-agent experiences) built on large language models (LLMs) to modernize legacy tooling and scale customer service across 70 business units.
Role type
Senior Technical Project Manager (AI/LLM)
Builds
AI-driven conversational AI products (chatbots, voice assistants, semantic search) for Rakuten's e-commerce, finance, and logistics ecosystems.
Domain
E-commerce, Customer Service, Generative AI
Deliverable
production ML models | product features
Required skills
Technical project management, stakeholder alignment, integrated planning, risk management, Agile delivery (Scrum/Kanban), Jira/Confluence proficiency, consensus facilitation, quality assurance oversight, release coordination, technical literacy.
Preferred skills
PMP/PMI-ACP certification, prior software engineering or solution architecture experience, contact centre industry knowledge, cloud platform familiarity (AWS/Azure/GCP), CI/CD practices, AI/LLM application knowledge.
Technologies
Jira, Confluence, LLMs, AWS, Azure, GCP
Responsibilities
Define project scope and objectives with business and tech stakeholders; build integrated plans covering timelines, dependencies, and risks; facilitate technical feasibility and trade-off discussions; steer work through the software development lifecycle; manage scope changes and ensure security/compliance; hold teams accountable for quality standards and testing; coordinate releases and post-launch handovers.
Seniority
Senior, hands-on IC
