Senior Project Manager / IVR-----------US citizen or Full GC.
Core
Leading moderately complex IVR technology projects from initiation to closure, managing cross-functional teams, schedules, budgets, and scope changes.
Role type
Senior Project Manager (IVR Technology)
Builds
IVR systems and components for call centers
Domain
Telecommunications / IT Systems Integration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management methodologies, budget management, risk and issue management, scope change management, cross-functional team leadership, Microsoft Project proficiency, IVR technology knowledge, .NET/C#/SQL Server familiarity
Preferred skills
Salesforce experience, Genesys Voice Platform experience, Call Center systems knowledge
Technologies
.NET, C#, C/C++, ASP.NET, SQL Server, IIS, WCF, SOAP, VXML, JavaScript, Genesys Voice Platform, Salesforce, Microsoft Project
Responsibilities
Assemble project teams and assign responsibilities, drive project schedules and resource allocation, manage project budgets and cost variances, facilitate stakeholder and client communications, ensure adherence to project delivery processes
Seniority
Senior, hands-on IC