Senior Technical Project Manager
Core
Leading planning, execution, and delivery of technical projects for speech-enabled IVR and voice solutions, serving as the primary client-facing lead.
Role type
Senior Technical Project Manager
Builds
End-to-end delivery of speech-enabled IVR and voice solutions for global clients
Domain
IT services, consulting, speech technology, IVR
Deliverable
client delivery
Required skills
Technical project management, stakeholder management, cross-functional team coordination, risk management, systems integration knowledge, software development lifecycle concepts
Preferred skills
Contact center, CX, IVR domain experience
Technologies
Cloud platforms, APIs, enterprise applications
Responsibilities
Manage stakeholder expectations and communication; Own end-to-end delivery visibility; Establish and improve delivery processes and governance; Coordinate cross-functional teams and vendors; Manage project risks, dependencies, and escalations; Partner with Product and Technical Leads on backlog planning.
Seniority
Senior, hands-on IC