Customer Success Consultant (m/w/d) - Großkunden
Core
Central point of contact for enterprise clients to help them achieve recruiting goals by maximizing value from digital recruiting solutions and services.
Role type
Enterprise Customer Success Consultant
Builds
Subscription-based recruiting products, AI-driven hiring processes, and Hiring as a Service offerings
Domain
HR Technology / Recruiting
Deliverable
client delivery
Required skills
Customer success management, data analysis, stakeholder management, product optimization consulting, portfolio management, proactive client engagement
Preferred skills
Experience in customer service or online marketing, HR-adjacent or consulting environment, technical understanding of performance marketing
Technologies
Service and CRM systems, MS Office (PowerPoint, Excel, Word)
Responsibilities
Manage a portfolio of enterprise clients and support their recruiting goals; handle operational client requests and coordinate cases via service/CRM systems; consult clients on product usage and optimize their recruiting activities; analyze performance, usage, and contract data to derive recommendations; monitor client portfolio development and identify growth potential; provide feedback for product and process improvements
Seniority
Individual Contributor, mid-level
