Engagement Manager, SMB
Core
Guide SMB customers through change management to adopt AI recruiting agents, driving adoption, retention, and long-term impact.
Role type
Senior Customer Success/Engagement Manager (SMB)
Builds
AI recruiting agents for SMBs
Domain
AI / Recruiting Technology
Deliverable
product features
Required skills
Onboarding execution, data-driven customer engagement, account health monitoring, cross-functional problem solving, scalable process design, product feedback synthesis
Preferred skills
Consultancy background, high-energy client interaction, experimental mindset, systematic thinking
Technologies
AI recruiting agents
Responsibilities
Deliver high-impact onboarding for new SMB customers, proactively identify and engage customers to unlock key features, track usage to detect risk and balance engagement levels, support users with issues by coordinating with technical teams, design and refine scalable Customer Success approaches, surface customer trends to shape product roadmap and GTM messaging
Seniority
Mid-Senior, hands-on IC