Problem Management Specialist
Core
Lead investigation and resolution of recurring and high-impact operational issues to improve service stability and reduce operational risk for players and internal teams.
Role type
Senior IC problem management specialist
Builds
Operational stability and service quality improvements for Ubisoft's technology landscape and live services
Domain
Gaming industry / IT Service Management (ITIL)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
root cause analysis, incident trend analysis, problem management process leadership, stakeholder coordination, report preparation, complex information translation
Preferred skills
ITIL Problem Management certification, experience in live operations or digital services, knowledge of vendor operations
Technologies
ITIL frameworks, operational data analysis tools
Responsibilities
Lead end-to-end problem management process, conduct structured root cause analysis, review incident and operational data for trends, coordinate problem review meetings, prepare governance reports, partner with knowledge and incident management teams
Seniority
Senior, hands-on IC
