Technical Operations Support Analyst
Core
Frontline operational support for infrastructure, services, and internal processes enabling a global cloud gaming platform at scale.
Role type
Technical Operations Support Analyst
Builds
Reliable delivery of world-class streaming experiences for players globally
Domain
Cloud gaming, infrastructure operations, IT support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ticketing systems, service request management, Standard Operating Procedures (SOPs), troubleshooting methodologies, computer systems, operating systems, networking concepts
Preferred skills
Linux command-line tools, hardware/software troubleshooting, Jira/Confluence/ServiceNow, AWS/Google Cloud, PowerShell/Bash/Python scripting, monitoring/alerting tools
Responsibilities
Acknowledge, triage, and resolve support requests; perform routine operational tasks and maintenance; escalate issues appropriately; create and maintain SOPs and knowledge base articles; identify recurring issues and recommend automation opportunities; participate in operational reviews and cross-functional projects
Seniority
Junior to Mid-level, hands-on IC
