Sr Customer Success Manager
Core
Senior Technical Customer Success Manager driving adoption, implementation, and value realization of the Armis security platform for platinum-level customers.
Role type
Senior IC Technical Customer Success Manager
Builds
Production security platform configurations and adoption plans for enterprise clients
Domain
Cybersecurity / OT-ICS / Healthcare IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, security posture assessment, platform configuration, stakeholder management, third-party integration knowledge, network architecture understanding, IT/Security/Healthcare domain expertise
Preferred skills
Healthcare/IoT device knowledge, scripting (Python), OT/ICS infrastructure familiarity
Technologies
Armis Platform, OT/ICS networks, Python
Responsibilities
Lead adoption and implementation plans for platinum-level customers, Understand customer use cases and provide recommendations to improve security posture, Ensure deployment and configuration align with key business use cases, Partner with Product, Engineering, Support, and Sales teams to drive account success, Serve as a subject matter expert in technical proficiency, Stay current on third-party integrations within customer environments
Seniority
Senior, hands-on IC