Help Desk Senior
Core
Senior IT support specialist responsible for resolving user hardware/software issues, managing incidents, and ensuring Digital Workplace continuity.
Role type
Senior Help Desk / Service Desk Engineer
Builds
IT support services and Digital Workplace stability for assigned office locations
Domain
IT Support / Digital Workplace
Deliverable
client delivery
Required skills
Windows OS troubleshooting, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), hardware/software troubleshooting, ticketing systems, Active Directory, account management, printer/peripheral configuration, meeting room technology support
Preferred skills
Stakeholder coordination, service quality monitoring (KPIs), process improvement
Technologies
Windows, Microsoft 365, Active Directory, Ticketing Systems
Responsibilities
Act as primary contact for assigned offices, coordinate new technology rollout, provide technical support for hardware/software issues, manage incidents and tickets, monitor service quality, assist with Microsoft 365 tools, manage user accounts and access, support meeting room and videoconferencing tech, escalate complex issues to specialist teams, identify recurring problems and improve procedures
Seniority
Senior, hands-on IC
