Director, Digital Workplace and End User Services
Core
Lead global end-user technology experience, owning the helpdesk, digital workplace engineering, and IT user experience across productivity platforms.
Role type
Director, Digital Workplace and End User Services
Builds
Global helpdesk operations, Microsoft 365 engineering services, and end-to-end IT user experience
Domain
Enterprise IT, Digital Workplace, Microsoft 365
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Global helpdesk leadership, Microsoft 365 ecosystem management, Endpoint management (Intune/ConfigMgr), ITSM/ESM tooling, SLA governance, Vendor management, Stakeholder engagement
Preferred skills
DEX tooling, Zero Trust governance, ITIL/Microsoft certifications, Automation (Power Platform/scripting)
Technologies
Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID), Intune, ConfigMgr, ITSM/ESM tools, DEX tools, Power Platform
Responsibilities
Define and execute Digital Workplace strategy, Lead global service desk operations, Build Digital Workplace Engineering function, Manage MSPs and vendors, Oversee 24x7 service operations and incident response, Govern Microsoft 365 tenant hygiene and lifecycle
Seniority
Director, strategic leadership