სერვის ექსპერტი/გუნდის ლიდერი - გაყიდვების შემდგომი პროცესების მართვა(MSME მიმართულება)
Core
Lead a team managing post-loan processes for MSME customers to ensure efficient, uninterrupted service delivery and improve customer experience.
Role type
Senior Team Lead, Post-Sales Operations (MSME)
Builds
Post-loan service workflows and customer experience for MSME loan products
Domain
Financial Services / MSME Lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team management and development, Post-sales/After-sales process management, Process analysis and improvement, KPI and SLA management, Stakeholder communication, Data analysis, Agile/Scrum methodology, Problem-solving, Project planning and organization, Change management, Decision-making
Preferred skills
Experience with international and local best practices in After-Sales, Automation and digital solutions identification, AI tools readiness
Technologies
Agile, Scrum, Kanban, AI tools
Responsibilities
Manage daily team activities and prioritize work using Agile/Scrum; Ensure team KPIs and service standards are met; Manage team backlog and prioritize tasks based on business value; Continuously improve MSME After-Sales processes and efficiency; Identify process bottlenecks and initiate solutions; Manage complex customer escalations; Coordinate with internal teams for process improvements; Communicate with all stakeholders and support decision-making; Analyze process and team results to plan improvements; Share best practices in After-Sales; Identify automation opportunities; Ensure quality and timeliness of task execution.
Seniority
Senior, hands-on IC with team leadership