Lending Servicing Officer
Core
Managing the full lifecycle of commercial loan servicing requests, including settlements, restructures, and account amendments for SMEs.
Role type
Lending Servicing Officer
Builds
Operational support for Allica Bank's Commercial Lending portfolio
Domain
Fintech / Commercial Lending
Deliverable
client delivery
Required skills
loan servicing operations, customer enquiry resolution, regulatory compliance, process improvement, risk identification, documentation review, stakeholder collaboration
Preferred skills
AI-enabled tools adoption, automation, change management
Technologies
digital platforms, operational systems, AI-enabled tools
Responsibilities
Handle early settlements, redemptions, product switches, loan restructures, and bank account amendments; Review customer requests and validate supporting documentation; Manage workload to meet service levels and quality standards; Identify operational risks and process exceptions; Support portfolio servicing activities and customer reviews; Contribute to continuous improvement initiatives and process testing.
Seniority
Individual Contributor, operational execution