Product Automation Support Specialist
Core
Provide administrative and operational support to the Product Automation team, coordinating projects, documenting workflows, and validating GenAI tool performance.
Role type
Support specialist for product automation and workflow optimization
Builds
Operational efficiency and GenAI tool validation for client campaigns
Domain
Business Process Outsourcing (BPO) / Customer Experience / AI
Deliverable
dashboards & analysis
Required skills
Project coordination, workflow documentation, GenAI tool validation, data analysis, CRM management, meeting facilitation
Preferred skills
AI/technology understanding, technical know-how
Technologies
GenAI tools, CRM tools (Zendesk), G-suite applications
Responsibilities
Coordinate project activities and facilitate team meetings; Observe and document process workflows to identify inefficiencies; Validate performance of GenAI tools and solutions; Review performance metrics to identify automation opportunities; Collect, analyze, and report data post-implementation; Maintain accurate project documentation and reports.
Seniority
Entry-level to Junior, operational support