Groups & Event Reservations Specialist
Core
Oversee full operation of group reservations, managing bookings, inventory, and client communications to maximize revenue and ensure contractual integrity.
Role type
Senior Group & Event Reservations Specialist
Builds
Group room blocks, reservation grids, and client-specific booking solutions
Domain
Luxury hospitality / Hotel operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Group reservation management, inventory strategy, contract interpretation, revenue forecasting, conflict resolution, Opera Cloud, Passkey, Microsoft Windows applications
Preferred skills
Hospitality management degree, supervisory experience, business acumen
Technologies
Opera Cloud, Passkey, Microsoft Windows
Responsibilities
Oversee group reservation operations and audit rooming lists; Manage cutoff dates, rate restrictions, and inventory balancing; Serve as liaison between Reservations, Sales, Conference Services, and Operations; Lead Cut-Off Meetings and communicate attrition/addendums to clients; Resolve escalated guest issues; Support revenue management with forecasting.
Seniority
Senior, hands-on IC with supervisory duties