Reservations Agent
Core
Handle reservations and drive revenue for luxury hotel guests and travel partners through personalized booking experiences and upselling.
Role type
Reservations Agent (Revenue Focus)
Builds
Confirmed room bookings, suite upgrades, and hotel experience packages
Domain
Luxury Hospitality / Hotel Reservations
Deliverable
product features
Required skills
Revenue management principles, upselling techniques, PMS proficiency (Opera Cloud), distribution channel management, guest preference identification, rate application accuracy
Preferred skills
Luxury clientele handling, VIP guest management, GCC hospitality experience, additional languages
Technologies
Opera Cloud PMS, Resaweb, Microsoft Office
Responsibilities
Convert enquiries into confirmed reservations, maximize room revenue through upselling, maintain accurate PMS records, handle reservations across multiple distribution channels, coordinate pre-arrival requests, achieve departmental occupancy and revenue targets
Seniority
Mid-level IC