Team Leader – SSC Client Service Support
Core
Lead a team of client service support specialists in a Shared Service Center (SSC), ensuring operational accuracy, quality, and productivity for serviced countries.
Role type
Senior Team Leader, Client Service Support (SSC)
Builds
Client service operations, process improvements, and team capacity planning
Domain
Business Process Outsourcing (BPO) / Shared Services / Trade Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational management, process analysis, risk management, cost control, recruitment, performance evaluation, meeting facilitation, documentation management, lean coaching
Preferred skills
API support knowledge, sales support knowledge, IT systems interest
Technologies
Company repository tools, productivity initiative tools, incident reporting systems
Responsibilities
Manage team operations, monitor KPIs, implement productivity gains, handle risk reporting, coordinate with internal clients, ensure SOP compliance, conduct hiring and performance reviews, manage team capacity and costs
Seniority
Senior, hands-on IC with management responsibilities
