Associate - Account Management
Core
Outbound sales professional engaging prospective and existing customers via voice to identify needs, drive conversions, and deliver exceptional customer experiences.
Role type
Outbound Sales Executive (Voice Process)
Builds
Sales conversions, cross-sell, and upsell opportunities for products and services
Domain
Business Process Outsourcing (BPO) / Sales
Deliverable
client delivery
Required skills
Outbound sales, tele-sales, customer engagement, upselling & cross-selling, objection handling, negotiation, CRM tool proficiency, consultative sales approach
Preferred skills
Voice support experience, German language proficiency
Technologies
CRM tools, client systems
Responsibilities
Make outbound calls to promote products and services, identify customer requirements and recommend solutions, drive sales conversions and maximize revenue, resolve customer queries and concerns, educate customers on value propositions, document interactions in systems, route customers to specialized support, stay updated on products and compliance, meet sales targets and quality metrics
Seniority
Entry-level to Junior (Graduate/Undergraduate with 6+ months experience)
