Senior Executive Customer Success

Kuala Lumpur, my💼 Full-time🗓 2026-09-17 → 2026-09-26

Core

Strategic partner to FMCG and ecommerce clients, driving commercial growth, client satisfaction, and solution adoption from onboarding to renewal.

Role type

Senior Executive Customer Success Manager

Builds

Client growth plans, stakeholder maps, renewal strategies, and thought leadership content (webinars, LinkedIn posts).

Domain

Consumer Intelligence / FMCG / Ecommerce

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Strategic planning, analytical thinking, stakeholder management, CRM proficiency, data analysis, roadmap co-creation

Preferred skills

Experience in exploding e-commerce markets, autonomous problem solving, proactive mindset

Technologies

Dynamics, Skalin

Responsibilities

Build strategic client relationships and stakeholder maps; Develop measurable use cases using 'context, actions, outcome' framework; Achieve 15% upsell targets; Lead co-creation of client roadmaps; Document client information in internal systems; Drive thought leadership initiatives.

Seniority

Senior, hands-on IC

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About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowled