Customer Service Associate - Level 1 (Order Management) - Urgent Hiring!
Core
Handle customer calls, emails, and complaints while processing orders, forms, and claims for B2B clients.
Role type
Level 1 Customer Service Associate (Order Management)
Builds
Order processing, claims management, and B2B system updates
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Order processing, claims management, database management, B2B system updates, data entry accuracy, English communication
Preferred skills
SAP, Salesforce, MS Excel, MS Word, MS Outlook
Responsibilities
Follow up customer calls, respond to email inquiries, process orders and claims, manage customer databases, resolve customer complaints, update B2B systems
Seniority
Entry-level (1 year experience required)
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