Costumer Service
Core
First point of contact for customers, managing relationships and providing all-round support including order tracking, contract preparation, and backorder management.
Role type
Customer Service Representative
Builds
Customer service interactions and order fulfillment processes
Domain
Life Sciences / Healthcare Supply Chain
Deliverable
client delivery
Required skills
Customer relationship management, order tracking, contract administration, backorder management, proactive communication, SAP proficiency, Microsoft Office
Preferred skills
Scientific background, commercial awareness
Technologies
SAP, Windows, MS Office
Responsibilities
Handle incoming customer calls and emails, inform customers about products and pricing, track placed orders and propose alternatives, process complaints in SAP, prepare and renew contracts with Account Managers, manage backorders and proactively inform customers
Seniority
Individual Contributor, entry to mid-level