Service Delivery Specialist I
Core
Process service orders, clear and close troubles, and provide helpdesk support to ensure efficient customer service after a sale.
Role type
Service Delivery Specialist I (Order Processing & Support)
Builds
Service orders, billing records, and 911 address records for local and wireless carriers.
Domain
Telecommunications / Customer Service Operations
Deliverable
client delivery
Required skills
order preparation, trouble clearing, data entry, record maintenance, report creation, audit completion, helpdesk assistance, customer interaction
Preferred skills
mentoring new team members, workflow system examination
Technologies
computer-based billing systems, facility record systems, workflow systems
Responsibilities
Prepare orders for field presentation, clear and close troubles through billing applications, process service orders for number portability, perform 911 record research, create service delay orders, examine workflow systems for accuracy, provide helpdesk assistance, create reports and complete audits
Seniority
Entry-level, individual contributor
