Service Delivery Specialist I
Core
Service Delivery Specialist I ensures efficient and accurate completion of work to support customer service post-sale, providing support to sales, engineering, and field services while interacting with customers to recommend devices and services.
Role type
Service Delivery Specialist I (Order Processing & Support)
Builds
Service orders, billing records, and customer service solutions for ACS customers
Domain
Telecommunications / Customer Service
Required skills
Order preparation and processing, Data entry, Computer-based billing and facility record systems, Troubleshooting, 911 records research, Address research, Reporting and auditing, Helpdesk assistance, Training and mentoring
Preferred skills
None stated
Technologies
Computer-based billing and facility record systems, Workflow systems
Responsibilities
Prepare orders for field/CO presentation, Clear and close troubles and orders through billing applications, Process service orders for number portability, Perform record maintenance and research for 911 records, Examine workflow systems for order completeness, Create reports and complete audits, Provide helpdesk assistance to internal customers, Train and mentor new team members
Seniority
Entry-level, hands-on IC
