Resort Front Desk Agent
Core
Greet guests, check them in, settle accounts, and assist with hotel facilities to deliver a luxury guest experience.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes and account settlements
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
English (verbal & written), cash handling, PMS proficiency, Microsoft Windows applications, typing (25 wpm), problem solving
Preferred skills
Hospitality Diploma, second language, previous customer service experience, previous PMS experience
Technologies
PMS, Microsoft Windows
Responsibilities
Greet and check in guests, settle guest accounts, assist guests regarding hotel facilities, follow department policies and safety procedures
Seniority
Individual Contributor
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