Desktop Support Technician (Contractor) - 807982
Core
Frontline technical resource providing end-user support for desktops, laptops, software, and peripherals in a Microsoft-based state government IT environment.
Role type
Desktop Support Technician
Builds
Maintains productivity and system stability for state agency staff
Domain
Public Sector / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop & laptop hardware break/fix, Windows OS troubleshooting, Microsoft 365 administration, Active Directory management, ITSM ticketing (ServiceNow), LAN/Wi-Fi troubleshooting, Printer/peripheral support
Preferred skills
PowerShell/PERL/Shell scripting, State or local government IT experience
Responsibilities
Respond to helpdesk tickets across multiple channels, manage full ticket lifecycle within service management platform, diagnose and resolve hardware/software issues, collaborate with internal teams and external vendors, document incidents and resolutions in knowledge base
Seniority
Mid-level (3-5 years experience)