Senior Account Manager (EX Top Tier - North America)
Core
Strategic Enterprise Account Manager driving incremental business and deepening relationships with existing Freshworks customers through consultative sales and value delivery.
Role type
Senior Enterprise Account Manager (SaaS/ITSM)
Builds
Cloud-based customer experience (CX) and employee experience (EX) software solutions
Domain
SaaS, ITSM, Customer Experience, Employee Experience
Required skills
consultative sales, upsell/cross-sell, C-level stakeholder management, strategic account planning, quota achievement, complex sales cycle management, solution selling, account portfolio management, project management, client adoption driving, virtual presentation skills
Preferred skills
technical background, experience with CRM/EX/CX technologies
Technologies
Freshworks suite, CRM, ITSM
Responsibilities
Expand cloud-based software usage in existing customers; Drive revenue growth via upsell and cross-sell; Manage assigned account portfolio; Articulate value to C-Level stakeholders; Create strategies to maximize revenue and customer satisfaction; Ensure successful client adoption and deployment of Freshworks products; Align with internal teams (Implementation, Billing, Support, Deals)
Seniority
Senior, hands-on IC
