Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik
Core
Central knowledge hub and process optimizer for Bosch's vehicle breakdown assistance service, bridging technical diagnostics with customer support operations.
Role type
Senior Service Delivery Specialist (Mobility Diagnostics)
Builds
Efficient repair and support processes, knowledge databases, and training programs for service agents and external partners.
Domain
Automotive diagnostics and customer service
Required skills
Vehicle diagnostics, knowledge management, instructional design, training program development, support process optimization, technology scouting (AI/AR), cross-OEM experience
Preferred skills
Customer service experience, technical support background, breakdown assistance experience, structured analytical approach
Technologies
AI-driven diagnostic tools, Augmented Reality applications
Responsibilities
Build and manage a central knowledge database, create training materials and programs, optimize 1st/2nd level support handovers, identify and test new technologies for service improvement
Seniority
Senior, hands-on IC