Technisch Specialist Automotive L1
Core
Provides first-line remote technical support to automotive repair technicians, performing triage, diagnosis, and escalation for vehicle repair issues.
Role type
Level 1 Technical Specialist (Automotive After-Sales)
Builds
Efficient repair workflows and knowledge artifacts for automotive service operations
Domain
Automotive After-Sales / Vehicle Diagnostics
Deliverable
client delivery
Required skills
automotive aftersales experience, technical diagnostics, DTC interpretation, OTA update support, process adherence, documentation, cross-functional collaboration
Preferred skills
service desk experience, complex vehicle systems knowledge (EV/HEV, ADAS), CRM usage, analytical thinking
Technologies
diagnostic tools, service information systems, ticketing platforms, Microsoft 365
Responsibilities
act as primary contact for repair requests, provide remote technical guidance using OEM procedures, communicate directly with technicians to gather symptoms and validate steps, perform initial triage and document cases, escalate unresolved issues to Level 2, support OTA update troubleshooting, contribute to continuous improvement via standardized workflows
Seniority
Entry-level to Junior, hands-on IC