Retail Customer Success Manager
Core
Strategic partner to key retail clients delivering analytics-driven experiences, leading high-impact engagements, and strengthening long-term partnerships across the MEA region.
Role type
Senior IC Retail Customer Success Manager
Builds
Strategic service direction, client onboarding, transformation processes, and revenue growth pipelines for major retailers.
Domain
Consumer Intelligence / Retail Analytics / Market Research
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Senior stakeholder management, strategic problem-solving, consultative selling, cross-functional team leadership, revenue growth ownership, JBP/NPS/value-based selling expertise, analytics solution expertise (POS, Panel, SA&I), regional/global account management
Preferred skills
MBA, AI tool utilization, thought leadership development, advanced analytics adoption
Technologies
POS, Panel, SA&I, AI tools
Responsibilities
Act as senior relationship owner for key retail clients managing executive-level engagement; Lead Quarterly Business Reviews and Top-to-Top client reviews; Drive client satisfaction through structured NPS programs; Identify and convert growth opportunities based on client needs; Mentor internal teams to generate leads and expand partnerships; Establish governance frameworks and communication cadence.
Seniority
Senior, hands-on IC
