Customer Success Manager (Public Sector) - Tech / SaaS
Core
Manage a large portfolio of government accounts, serving as a trusted advisor to drive onboarding, adoption, retention, and growth while optimizing customer lifetime value.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Customer retention and growth strategies for government clients using SaaS property intelligence solutions
Domain
Public Sector (Government) + SaaS / Geospatial Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, churn risk identification, Salesforce proficiency, public sector domain knowledge, end-to-end renewal management, cross-functional collaboration, upsell strategy, executive stakeholder engagement
Preferred skills
LGA/State/Federal Government experience, technical pre-sales background, program management, data-driven prioritization
Technologies
Salesforce, Microsoft Office
Responsibilities
Manage subscription renewals for a large portfolio, identify and address churn risks, collaborate with Sales to develop upsell opportunities, nurture customer advocacy, map customer business processes to product capabilities, resolve escalated customer issues
Seniority
Senior, hands-on IC
