Reservations Manager (Maternity Coverage)
Core
Lead the Room Reservations department at a luxury alpine resort, managing inventory, booking operations, and team performance to ensure exceptional guest experiences and commercial success.
Role type
Senior department head (Reservations Manager)
Builds
Guest booking experiences, room inventory solutions, and operational processes for a luxury hotel
Domain
Hospitality / Luxury Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> operational management & guest service delivery
Required skills
Department leadership, inventory management, staff scheduling, guest escalation resolution, process development, stakeholder partnership, recruitment & training, performance management, data analysis, system proficiency
Preferred skills
Prior Reservations department leadership, experience with high-volume hotel sales or call center environments, knowledge of group reservation systems
Technologies
Opera Cloud, ALL RESA, Passkey/GroupMAX, Microsoft Excel
Responsibilities
Lead daily operations of the Reservations team, manage staffing and scheduling, oversee room inventory and allocation, partner with Sales and Revenue Management on rates and packages, coach and develop team members, resolve escalated guest concerns, monitor departmental performance and implement improvements.
Seniority
Senior, hands-on IC with leadership responsibilities