Customer Evolution Manager, SAP AMS
Core
Primary point of accountability for a portfolio of SAP clients, owning the client relationship, service health, and commercial account performance across RUN operations and Evolution initiatives.
Role type
Senior IC Customer Evolution Manager (SAP AMS)
Builds
Continuous value creation for SAP clients via the Continuous Value Operations model
Domain
Enterprise Software / SAP Application Management Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SAP ERP delivery, Account management, ITIL-aligned service management, Financial and resource management, Leadership, Knowledge management
Preferred skills
SAP S/4HANA, RISE with SAP, GROW with SAP, AI-enabled service delivery, Structured knowledge management
Technologies
SAP Cloud ALM, Solution Manager, Joule
Responsibilities
Act as primary point of contact and trusted advisor for assigned clients; Lead daily delivery by planning activities, assigning tickets, and resolving issues to meet SLA/SLO commitments; Move accounts along the Continuous Value Operations maturity curve; Coach and develop consultants assigned to the portfolio; Establish and maintain a structured knowledge base for every client.
Seniority
Senior, hands-on IC
