Forward Deployed Product Manager - AI Agent (EMEA)
Core
Create, deploy, and optimize AI Agents to transform customers' businesses and drive revenue/efficiency gains.
Role type
Forward Deployed Product Manager (AI Agent)
Builds
Custom AI Agents for customer contact centers and support workflows
Domain
AI / Conversational AI / Customer Experience
Deliverable
production ML models | product features
Required skills
Product thinking, project leadership, systems thinking, AI/LLM product experience, complex deployment management, stakeholder management, ambiguity navigation
Preferred skills
Product management background, conversation design, startup experience, contact center operations familiarity
Technologies
Cresta internal tools, LLM frameworks, conversational AI platforms
Responsibilities
Define and deliver AI Agent outcomes and metrics, manage deployment lifecycle from scoping to post-go-live optimization, design and iterate on AI agents with engineers, serve as SME for EMEA sales cycle, lead customer relationships, facilitate design workshops, improve deployment playbooks, build the forward deployed practice for EMEA
Seniority
Senior, hands-on IC