Manager, Vendor Communication & CRM
Core
Design and execute communication strategies to ensure seller autonomy across 15 markets for Foodpanda, Foodora, and Yemeksepeti.
Role type
Manager, Vendor Communication & CRM
Builds
Omnichannel campaigns, vendor community, and training materials for restaurant and shop partners.
Domain
Food delivery / SaaS CRM
Deliverable
product features
Required skills
Project management, CRM strategy, lifecycle management, content creation, cross-functional collaboration, data analytics, campaign execution
Preferred skills
CRM tools (Salesforce, Braze, Insider), AI in CRM, entrepreneurial mindset
Technologies
Salesforce, Braze, Insider
Responsibilities
Own CRM strategy across partner lifecycle stages, define channel/timing/segmentation for partner outreach, develop and adapt content for email and in-app notifications, execute omnichannel campaigns, drive strategic projects for upsells and partnerships, track engagement metrics and feed insights back into strategy.
Seniority
Manager, hands-on IC