Concierge - The Little Nell
Core
Acts as an ambassador for the hotel and town, providing expert-level knowledge of property amenities, welcoming guests, and recommending local activities.
Role type
Front-line hospitality concierge
Builds
Personalized guest experiences and local activity bookings
Domain
Luxury hospitality / Mountain resort
Deliverable
product features
Required skills
Guest check-in/out procedures, local activity booking, cash handling, complaint logging, cross-department coordination, emergency/security protocol adherence
Preferred skills
Colorado Notary, Bachelor's degree
Technologies
None stated
Responsibilities
Recommend and book activities based on guest interests; Check guests in or out; Record guest complaints; Maintain front desk orderliness and supplies; Coordinate daily needs with other departments; Manage cash bank and daily settlements; Assist in emergency procedures
Seniority
Entry-level, hands-on IC