Global IT Support Specialist
Core
Provide tier 1-2 IT support for end users across local and remote sites, managing device installation, maintenance, and troubleshooting while supporting global projects.
Role type
Global IT Support Specialist (Tier 1-2)
Builds
End-user support services, device management, and IT asset inventory for a global workforce.
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Windows 11 administration, Active Directory, Group Policy (GPO), SCCM/MDT, Office 365, Azure, TCP/IP networking, Computer Hardware maintenance, Windows/mac troubleshooting
Preferred skills
MacOS administration, JAMF management
Responsibilities
Provide tier 1-2 support for end users, manage service desk ticketing, maintain IT asset inventory, troubleshoot network issues, install and maintain Windows/mac and mobile devices
Seniority
Mid-level, hands-on IC
