Customer Success Manager | Manufacturing
Core
Drive customer adoption and productive use of IFS enterprise software solutions, leading virtual teams to deliver value realization and support digital modernization journeys.
Role type
Senior Customer Success Manager (Enterprise Software)
Builds
Long-term customer relationships and successful product adoption for manufacturing and multi-industry clients
Domain
Enterprise Software / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Delivery project management, multi-industry domain knowledge, delivery methodology, risk management, executive relationship management, subscription service management, business value assessment, value metrics development, renewal process management, steering committee leadership, VOC reporting, upsell identification, cross-functional navigation
Preferred skills
IFS Applications domain knowledge, fluency in English and local language
Technologies
IFS Applications, Business Value Assessment (BVA) tools
Responsibilities
Lead and orchestrate large virtual teams for program delivery; drive customer satisfaction and loyalty through strong relationships; highlight and action delivery-related risks; lead executive steering committee meetings; secure references and manage VOC reporting; communicate upsell opportunities to Sales; support renewal processes for services and licenses.
Seniority
Senior, hands-on IC