Customer Support Associate – Polish & English | Telecom Project
Core
Provide inbound customer support via phone, email, and chat for a leading international telecommunications provider, handling SIM activation, top-ups, roaming, and account inquiries.
Role type
Customer Support Associate (Polish & English)
Builds
Customer service interactions and issue resolutions for telecom subscribers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Polish (C1), English (B2), computer skills, documentation skills, process adherence
Preferred skills
CRM/ticketing systems experience, problem-solving, customer-focused mindset
Responsibilities
Handle customer inquiries through voice and non-voice channels, resolve service-related issues, provide clear and empathetic support, accurately document customer interactions, follow established processes and procedures
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