Sales Support Specialist
Core
Provides end-to-end sales support for residential customers, handling order entry, account management, troubleshooting, and service coordination.
Role type
Sales Support Specialist
Builds
Residential customer accounts and service installations
Domain
Telecommunications / Residential Services
Deliverable
client delivery
Required skills
Data entry, account qualification, order scheduling, customer care, troubleshooting data/telephony/video services, CRM management, commission verification, issue escalation
Preferred skills
Singleview CRM experience, large account handling, up-selling/cross-selling
Technologies
Singleview, Windows (Word, Excel, Outlook), CRM systems
Responsibilities
Enter orders and schedule field sales, handle customer inquiries and complaints, coordinate residential installations, verify commissions and charge-backs, escalate technical issues, load street sheets into CRM
Seniority
Individual Contributor, entry to mid-level