L1 IT Customer Support French & English
Core
Provide accurate and optimal IT solutions via telephone, e-mails, or chat to troubleshoot issues and assist customers.
Role type
L1 IT Customer Support Agent
Builds
IT support solutions for end-users
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting, active listening, client orientation, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university background
Technologies
Windows, Outlook, internet, specific applications, hardware
Responsibilities
Troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware), Assist in the resolution of customer and support issues, Follow-up the existing back-log, Communicate with other designated teams and escalate complex issues
Seniority
Entry-level, training provided
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