Customer Support Associate with Swedish & English – Sofia
Core
Provide inbound customer support via phone, email, and chat for a telecommunications provider, handling service inquiries like credit top-ups, SIM activation, and roaming usage.
Role type
Customer Support Associate
Builds
Customer service interactions and issue resolutions
Domain
Telecommunications
Deliverable
client delivery
Required skills
Swedish (B2), English (B2), verbal communication, written communication, computer literacy, process adherence
Preferred skills
CRM/ticketing system experience, problem-solving, customer-focused mindset
Responsibilities
Handle inbound inquiries across voice and non-voice channels, resolve service issues, document interactions, provide empathetic support
Seniority
Individual Contributor
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.