Bogotá | Especialista en Atención al Cliente en Español I MT
Core
Representante de Servicio al Cliente encargado de gestionar ventas cruzadas, atención al cliente, soporte técnico básico y retención de clientes para una campaña de telecomunicaciones.
Role type
Customer Service Representative (Telecom)
Builds
Customer support and sales cross-selling for telecom campaigns
Domain
Telecommunications
Deliverable
client delivery
Required skills
Verbal and written communication, active listening, problem-solving, time management, CRM tools usage, objection handling
Preferred skills
Empathy, adaptability, conflict resolution, commitment to quality
Responsibilities
Answering customer phone calls, maintaining quality and productivity metrics, providing basic technical support, informing customers about products and services, handling renewals and refunds, managing objections for retention, transferring calls to relevant departments