General Manager
Core
Lead a team of 12 across hospitality, events, and retail to deliver exceptional service for meetings, high-profile client events, and a thriving café.
Role type
Senior hospitality operations manager (catering & retail)
Builds
Catering operations, client events, and retail café services
Domain
Hospitality / Catering / Events
Deliverable
product features
Required skills
team leadership, budget management, client relationship management, strategic thinking, operational oversight, health and safety compliance, sustainability integration
Preferred skills
mentoring, training, innovation in food service, crisis management
Technologies
N/A
Responsibilities
Manage a team of 12 across hospitality, events, and retail; achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance; build positive relationships with clients and stakeholders; develop team through mentoring and training.
Seniority
Senior, hands-on IC