Reservation Agent
Core
Manage hotel reservations, bookings, modifications, and cancellations while ensuring data accuracy and maximizing occupancy potential.
Role type
Reservation Agent
Builds
Hotel room bookings and reservation records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Property Management Systems (PMS), data entry, guest communication, complaint handling, Microsoft Office Suite, multitasking, problem-solving
Preferred skills
GDS experience, revenue management principles, multilingual capabilities, hospitality certifications
Technologies
Opera Cloud, Microsoft Office Suite, GDS
Responsibilities
Manage booking entries, modifications, and cancellations; process guest payments; monitor reservation trends and occupancy forecasts; handle guest complaints and special requests; prepare reservation reports for management review.
Seniority
Entry-level to Junior