Mitarbeiter / Quereinsteiger (m/w/d) digitale Kundenberatung - Hotelvergleich
Core
Handling customer inquiries, problems, and complaints regarding hotel bookings via phone and email, providing economic and customer-oriented solutions.
Role type
Customer service representative (hotel booking)
Builds
Customer support for hotel booking inquiries
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Hotel/tourism industry experience, telephone customer service, independent assessment of situations, process optimization, PC and internet applications
Preferred skills
Negotiation skills, quick learning ability, shift work flexibility
Technologies
PC and internet applications
Responsibilities
Answering customer questions and handling complaints about hotel bookings, evaluating customer issues independently, collaborating with hotel partners, ensuring high processing quality, participating in internal quality assurance
Seniority
Entry-level / Career switcher
