Food & Beverage Guest Relations
Core
Proactively engage with guests across Food & Beverage restaurants to ensure consistent service, identify needs, and build relationships with VIP and high-value guests.
Role type
Guest Relations Specialist (Food & Beverage)
Builds
Positive guest experiences and feedback loops for Sofitel F&B outlets
Domain
Hospitality / Food & Beverage
Deliverable
client delivery
Required skills
Guest engagement, VIP relationship management, conflict resolution, feedback collection, reporting, cross-functional communication
Preferred skills
French language proficiency, additional languages
Technologies
None stated
Responsibilities
Maintain strong floor presence and proactively engage with guests; Recognize and follow up on VIP, repeat, and special-occasion guests; Identify guest needs and address concerns before they become complaints; Collect guest feedback through direct interaction and approved channels; Record guest comments, preferences, suggestions, and complaints accurately; Identify recurring guest concerns and communicate them to the Outlet Manager; Share important guest feedback during daily briefings and management meetings; Prepare regular guest feedback reports.
Seniority
Junior to Mid-level (1-3 years experience)