Job
Core
Guest Relations Officer responsible for food and beverage service delivery, guest relations, and supporting junior-level employees in an assigned area.
Role type
Guest Relations Officer (Food & Beverage)
Builds
Food and beverage service operations for guests
Domain
Hospitality / Food and Beverage
Required skills
Food and beverage service techniques, menu knowledge, presentation standards, cooking/preparation techniques, reservation management, guest relations, VIP recognition, team coaching, training facilitation, equipment maintenance, mis-en-place preparation, supply management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Greet guests, seat them, and promote positive customer relations; maintain reservations; communicate customer feedback to management; promote repeat business by recognizing VIPs and regular guests; handle guest queries and complaints; ensure positive guest experience; maintain high presentation standards; coach other employees; participate in training; lead team to complete tasks; prepare mis-en-place; maintain working order of equipment and work areas; adhere to company policies; report accidents and unsafe conditions.
Seniority
Entry-level, hands-on IC