Job
Core
Guest Relations Officer responsible for food and beverage service delivery, guest relations, and supporting junior-level employees in a restaurant setting.
Role type
Guest Relations Officer (Food & Beverage)
Builds
Guest experiences and operational support for restaurant operations
Domain
Hospitality / Food & Beverage
Required skills
Food and beverage service techniques, menu knowledge, reservation management, guest relations, team coaching, training facilitation, equipment maintenance, mis-en-place preparation
Preferred skills
Cooking/preparation techniques knowledge, VIP recognition, complaint handling
Technologies
None stated
Responsibilities
Greet guests, seat them, and maintain reservations; communicate customer feedback to management; promote repeat business; ensure positive guest experience; coach and train junior employees; maintain work areas and equipment; prepare mis-en-place; adhere to company policies.
Seniority
Entry-level to Junior