Job
Core
Lead role in delivering exceptional guest experiences for Israeli and VIP guests, ensuring seamless and personalized journeys in accordance with Forbes Standards.
Role type
Senior Front Office Manager (VIP Services)
Builds
Personalized guest journeys and operational excellence for high-profile clientele
Domain
Luxury hospitality / Five-star resort
Deliverable
product features
Required skills
Conflict resolution, Negotiation, Discretion, Relationship building, Operational coordination, Revenue protection, Guest profile management, Feedback analysis, Policy adherence, Multilingual communication
Preferred skills
PMS proficiency, Event knowledge, Time management, Critical thinking
Responsibilities
Monitor performance standards and resolve issues for Israeli/VIP guests, Liaise with departments to meet operational requirements, Improve departmental procedures, Eliminate revenue losses via credit policy adherence, Maintain VIP guest profiles and preferences, Coordinate arrival/departure arrangements, Monitor guest feedback and implement corrective actions, Review daily VIP arrivals/departures for special requests.
Seniority
Senior, hands-on IC