Hotel Receptionist
Core
Welcome guests, manage check-ins/check-outs, handle reservations, and provide local information at a Tudor castle hotel.
Role type
Front Office Receptionist
Builds
Guest check-in/out processes, reservation bookings, and local activity arrangements
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Opera PMS, Microsoft Office (Excel, Word), guest relations, reservation management, luggage assistance, verbal and written English
Preferred skills
4* hotel experience, adaptability, attention to detail, customer service excellence
Technologies
Opera Front Office System, Microsoft Excel, Microsoft Word
Responsibilities
Check guests in and out, make reservations and restaurant bookings, respond to guest queries, escort guests to rooms via spiral staircases, provide information about the castle and local activities
Seniority
Individual Contributor