Customer Service Associate - 9 months contract (German speaker)
Core
Handle customer and distributor enquiries regarding orders, quotations, complaints, and returns via phone and email for a medical device company.
Role type
Customer Service Associate (Contract)
Builds
Sales orders and service requests processed in SAP and CRM
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
German (native), English (fluent), order processing, CRM management, complaint logging, data entry, process improvement
Preferred skills
Digital/Tech industry experience, SAP experience, French language
Technologies
SAP, CRM, MS Office
Responsibilities
Answer incoming calls and emails, process purchase orders and quotations, track service requests and RMAs, log customer complaints, monitor open orders and exchange programs, update customer data, provide ad hoc reporting
Seniority
Junior
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