Cluster Reservations Agent
Core
Manage group reservations, inventory, and billing for luxury hotel clusters while executing revenue management strategies to maximize room revenue.
Role type
Cluster Reservations Agent (Revenue Management focus)
Builds
Group room blocks, accurate billing instructions, and optimized room inventory for hotel clusters
Domain
Luxury Hospitality / Hotel Revenue Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Reservation management, inventory control, revenue management strategies, upselling techniques, group booking policies, PMS operations, market segment analysis, data accuracy
Preferred skills
Luxury hotel sales experience, varied market mix experience, Opera PMS expertise, English fluency
Technologies
Opera PMS, S&C, Microsoft Windows applications
Responsibilities
Handle reservation management including blocks and rooming lists, maximize revenue through upselling and conversion of calls, ensure accurate billing and data entry, support ad-hoc projects, execute revenue management tools and strategies
Seniority
Individual Contributor, operational level